How can we help?

How to list your first item

Step-by-step: photos, pricing, location, publishing.

How to rent an item

Search, book, pay, pick up — everything you need to know.

Setting up your account

Profile, verification, notifications, and preferences.

Taking great listing photos

Tips for photos that get more bookings.

Setting the right price

Pricing strategies, hourly vs daily vs weekly rates.

Managing availability & blocked dates

Keep your calendar up to date.

Adding a YouTube video to your listing

Show your asset in action with a video embed.

How the booking process works

From request to handover — the full lifecycle.

Instant Book vs. Request to Book

Which option is right for your listing.

Handover & condition photos

Why condition photos matter and how to take them.

Cancellation policies

Understand cancellation rules for owners and renters.

How payments work

Escrow, release, and payout timelines.

Security deposits

What they cover, when they're held, when released.

Receiving payouts

Bank transfer setup, payout schedule, and delays.

Refunds & cancellations

When refunds are issued and how long they take.

Identity verification

BVN, government ID, and what each level unlocks.

Damage & deposit process

What happens if an item is returned damaged.

Raising a dispute

When to raise one, what evidence to provide, timeline.

Staying safe as a renter

Tips for safe meetups, payment, and communication.

How reviews work

When you can review, and how ratings are calculated.

Responding to reviews

How to professionally respond to feedback.

Delivery vs pickup

How delivery works, fees, and radius settings.

Dispute resolution process

How we review disputes and make decisions.

Reporting a user

How to flag suspicious or harmful behaviour.