Reporting a user
How to flag suspicious, dishonest, or harmful behaviour so our team can act on it.
When to report someone
Report a user for behaviour like requesting off-platform payment, sending abusive messages, posting a fraudulent or misleading listing, or any conduct that makes you feel unsafe.
How to report
From a user's profile, a conversation, or a listing, use the report option and describe what happened. Include screenshots or message excerpts where relevant.
What happens next
Our trust and safety team reviews every report. Depending on severity, outcomes range from a warning to account suspension. You won't always see the outcome directly, but the report is acted on.
Reporting is separate from disputes
A dispute is about resolving a specific booking. A report is about flagging a person's behaviour. Use whichever fits, or both, if a booking issue also involves misconduct.