Responding to reviews
How to reply to feedback on your profile in a way that builds trust.
Reading time: ~2 min·Reviews & Ratings
You can respond once
Each review can have a single response from the person it was written about. Once posted, the response is public and cannot be edited after a short grace period, so take a moment before replying.
Stay calm and factual
Future renters and owners read responses just as much as the review itself. A calm, factual reply to a negative review often reads better than the review alone.
Address the specific issue
If a reviewer mentions a specific problem, respond to that directly rather than generally. It shows you take feedback seriously.
If a review is inaccurate or abusive
You can report a review that violates platform guidelines instead of, or in addition to, responding to it. Our team reviews flagged content separately.